Returns & Exchanges
At Floof, we want your home to be your sanctuary, which is why we offer a 30-day trial period for all our home essentials. If your new comfort items aren't a perfect fit, we provide easy returns and exchanges to ensure you love your space.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it and attach it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location, ensuring all items are in their original, unwashed condition.
Receive Your Refund
After our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing